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Guest service representative - hotel
0 Years +
$ 13.60 / Hour
Amherst, Nova Scotia

Job details Location Amherst, NS Salary $13.60 hourly for 16 to 24 hours per week Terms of employment Permanent employment, Part time Day, Evening, Night, Weekend, Shift, Flexible Hours, Early Morning, Morning Start date Starts as soon as possible Benefits: Health benefits, Long term benefits, Financial benefits Vacancies 1 vacancy Job requirements Languages English Education Secondary (high) school graduation certificate Experience Will train Specific Skills Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments Customer Sales and Service Agent Specific Skills Work with minimal supervision Business Equipment and Computer Applications Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS); Computerized bookkeeping system Security and Safety Bondable; Credit check; Criminal record check Transportation/Travel Information Own transportation Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods Personal Suitability Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized Health benefits Health care plan; Disability benefits; Dental plan; Vision care benefits Financial benefits Gratuities Long term benefits Group insurance benefits; Other benefits How to apply By email gss@super8amherst.com In person 40 Lord Amherst Drive Amherst, NS B4H 4W6 Between 07:00 AM and 05:00 AM