Beverage Service Manager

Location: 15 Northtown Way suite 28, North York, ON M2N 7A2 Salary: $36.00 hourly / 30 hours per Week Terms of employment: Permanent employment Full-time, Day, Morning, Evening, Night, Weekend Starts: as soon as possible Benefits: Discounted or free drinks, 10 days paid vacation Vacancies: 1 vacancy Job requirements Languages: English Education: College/CEGEP Credentials: Food Safety Certificate Experience: 2 years to less than 3 years Responsibilities • Plan, organize, and direct daily operations of the tea store to ensure efficiency and profitability. • Develop and analyze budgets to control operational costs, including ingredients, supplies, equipment, and labor. • Monitor revenues, expenses, and sales to ensure financial targets and labor cost objectives are met. • Oversee and coordinate staff across all areas of store operations to ensure consistent service and efficiency. • Determine types of services, product offerings, and operational procedures, ensuring alignment with ChaHalo’s brand and Eastern tea culture experience. • Modify tea preparation methods, pricing strategies, and menu offerings according to budget, market trends, and customer preferences. • Recruit, hire, and train staff, providing leadership to maintain high service and quality standards. • Set staff work schedules, monitor performance, and conduct evaluations. • Ensure compliance with health, safety, and sanitation regulations. • Negotiate with suppliers for tea ingredients, packaging, equipment, and other operational supplies. • Organize and maintain inventory, including cost control, stock rotation, and minimizing waste. • Review operational reports, including sales, inventory, and labor productivity, and implement improvements. • Participate in marketing planning and implementation to enhance brand visibility and attract customers. • Address customer complaints and operational issues to maintain high-quality service. • Negotiate with clients for catering services, store events, or other promotional activities. • Oversee and manage store events or special promotions to enhance customer engagement. • Lead the overall customer experience, ensuring service and ambiance reflect the poetic and leisurely atmosphere of Eastern tea culture. Additional information Transportation/travel information: Public transportation is available Work conditions and physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Work under pressure Personal suitability: Client focus, Efficient interpersonal skills, Team player, Dependability, Organized, Reliability, Ability to multitask How to apply By email: chahalo.northyork@outlook.com How-to-apply instructions Here is what you must include in your application: Resume and Cover letter Include this reference number in your application: NY-001 Please answer the following questions when applying: • Are you authorized to work in Canada? • Are you available for shift or on-call work? • Are you available to start on the date listed in the job posting? • Do you have experience working in this field? • Do you have the required certifications listed in the job posting? • Do you meet the language requirements listed in the job posting?