Sales supervisor

Location: Unit 7, 90 Esna Park Drive, Markham, ON L3R 2R7 Salary: $37.00 hourly Terms of employment: Permanent employment Full time (40 hours per week), Day, Evening, Morning, Weekend Start date: Starts as soon as possible Benefits: Health care plan, dental plan, vision care benefits Vacancies: 1 vacancy Job requirements Languages: English Asset languages: Mandarin Education: College/CEGEP Experience: 1 year to less than 2 years Responsibilities • Design and implement in-store and online sales initiatives to meet or exceed monthly revenue targets; identify upsell and cross-sell opportunities across builds, peripherals, warranties, and upgrade services to maximize revenue per customer. • Track competitor pricing, new product releases, and industry developments to keep Jiyu Tech's offerings sharp and competitive; bring forward recommendations on new product lines, promotions, or service expansions based on real sales data and customer feedback. • Lead, mentor, and motivate a team of sales associates and technicians, fostering a high-performance culture rooted in Jiyu Tech's values of precision, craftsmanship, and customer dedication; coordinate daily workflows to ensure seamless store operations. • Cultivate long-term relationships with repeat clients, corporate buyers, and content creator partnerships; represent Jiyu Tech's brand at gaming events, expos, and community activations to drive brand loyalty and new business. • Compile and analyze regular reports on sales performance, inventory movement, promotional effectiveness, and team productivity; present actionable insights to management to support data-driven business decisions. • Plan and manage staff scheduling to ensure optimal coverage during peak retail hours, product launches, and seasonal demand surges, balancing operational needs with team availability. • Engage directly with customers to understand their performance needs and recommend tailored PC builds, components, and upgrades; champion Jiyu Tech's product lineup with in-depth technical knowledge and a genuine passion for gaming and creator technology. • Source and procure high-performance PC components, peripherals, and accessories from trusted suppliers; monitor market trends and product availability to ensure Jiyu Tech's inventory reflects the latest and most in-demand hardware in the gaming and enthusiast space. • erve as the primary escalation point for complex customer concerns, warranty inquiries, and build-related issues; proactively address supply chain disruptions to minimize impact on fulfillment timelines and customer satisfaction. • Review and approve cheque payments to vendors, suppliers, and service providers in accordance with company financial policies, ensuring accuracy, proper documentation, and alignment with purchasing budgets. • Deliver regular, constructive performance evaluations that recognize individual achievements, identify areas for professional growth, and set clear, measurable goals aligned with Jiyu Tech's standards and business objectives. • Train new hires on product knowledge, sales techniques, and Jiyu Tech's quality standards; continuously coach the team on technical specifications so every staff member can confidently guide customers through high-end build decisions. • Work closely with builders and technicians to ensure pre-sale configurations align with customer expectations, delivery timelines, and Jiyu Tech's quality benchmarks; contribute to the development of internal SOPs for sales, inventory, and customer service workflows. • Oversee accurate tracking and organization of all components, prebuilt systems, and retail stock; conduct regular audits to prevent discrepancies, reduce shrinkage, and ensure inventory levels align with demand forecasts. Additional information Personal suitability: Client focus, Efficient interpersonal skills, Flexibility, Organized, Reliability, Team player, Dependability, Excellent written communication, Initiative, Judgement How to apply By email: infinitemasterytechnology@outlook.com, you must include a cover letter in your application. Equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: persons with disabilities, newcomers and refugees, youths, Indigenous people, visible minorities