Job Description

Location: 1131A Leslie Street suite 404, North York, ON M3C 3L8
Salary: $68,000 to 85,000 annually (To be negotiated) / 30 to 40 hours per week
Terms of employment: Permanent employment Full-time, Day, Evening, Morning
Starts: as soon as possible
Benefits: Group insurance benefits, Free parking available, Paid time off
Vacancies: 1 vacancy

Job requirements
Languages: English
Education: Master’s degree in business, international business, or commerce
Experience: 5 years or more
Work setting: Consulting firm, Business services
Responsibilities
• Analyze and provide advice on the managerial methods and organization of an establishment by evaluating internal business processes and organizational structures to improve efficiency and service delivery.
• Conduct research to determine efficiency and effectiveness of managerial policies and programs by reviewing current policies and workflows, measure their impact, and identify bottlenecks or areas needing improvement.
• Propose improvements to methods, systems and procedures by recommending and helping implement process improvements, new tools, or updated protocols to optimize internal operations.
• Plan the re-organization of operations by leading or supporting restructuring initiatives to enhance operational capacity, client service quality, and compliance management.
• Provide customer service by assisting front-line teams and other departments in addressing operational challenges affecting client service.
• Develop training materials and conduct sessions for employees on new procedures, tools, and compliance requirements. Oversee development of communication strategies
• Manage knowledge by develop and maintain knowledge repositories, best practices, and procedural manuals.
• Support staff development through coaching and mentoring, focusing on process adherence and continuous improvement.
• Plan and control budget and expenditures; internal financial planning and resource allocation to ensure efficient use of company assets.
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Supervise staff in various areas of responsibility
• Coordinate internal communications to ensure alignment and clear understanding across teams.

Area of specialization
• Business management
• Process improvement
• Risk management
• Business methods analysis
• Organizational analysis
• Corporate development planning
• Revenue - cost analysis
• Market research
• Project management
• Financial planning
Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Time management
• Integrity